Support

Most questions are answered below. If yours isn't, email usama@weiblocks.io — we read every message.

Credits

How do credits work?

Every design costs credits, depending on the tool. A Pro plan includes credits that refresh each week or each year; credit packs top you up whenever you like. If a design fails, its credits are returned to you automatically.

Do my credits expire?

Plan credits expire when the plan renews, so they don't stack up unused. Credits you bought in a pack never expire.

I was charged but have no credits.

Open Profile → Restore purchases. That re-checks your purchases with Apple and grants anything missing. If it still doesn't appear, email us with the date and amount and we'll sort it out.

Subscriptions

How do I cancel?

Subscriptions are managed by Apple, not by us. Open Profile → Manage subscription, or go to Settings → your name → Subscriptions on your iPhone. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

Can I get a refund?

Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com. If Apple refunds a purchase, the matching credits are removed from your account.

Designs

My design failed or is stuck.

Designs normally take 12–25 seconds. If one fails, your credits come back automatically — you'll see them in Profile. A design still stuck after a few minutes is failed and refunded by our servers. If it keeps happening, tell us which tool you used.

The result doesn't look like my room.

Results are best from a well-lit photo taken from a corner, showing the whole space. For Redesign, turning on Keep my layout holds the structure of the room in place. Every design is a fresh attempt, so trying again often gives a better result.

Can I use the designs commercially?

Yes. See the Terms of Use for the details.

Your data

How do I delete everything?

Open Profile → Delete my data. That immediately deletes your account, every photo you uploaded and every design we made, from our servers. It cannot be undone, and credits are not refunded.

Do I lose my projects if I reinstall?

No. Your account lives in your device's Keychain, so reinstalling the app keeps your projects and credits. Erasing the device, or deleting your data from within the app, does not.